Pricing
Price Change
Customers must note that prices on our online store, promotional emails, or any other place(s) where prices are advertised are subject to change at any time and at our at sole discretion without prior warning.
Currency
All prices listed are in Canadian dollars (CAD). When purchasing using a foreign currency, your bank, credit card or payment provider will automatically convert the charge using their own currency conversion rate on or around the time of the purchase. All refunds (full or partial) to foreign currency payment methods will be issued in CAD and will be converted by your bank, credit card, or payment provider automatically using their own currency conversion rate on or around the time of the refund.
Sales Tax
American orders are not subject to sales taxes. All Canadian orders are subject to federal taxes and province or territory-specific sales taxes.
Special Offers
We reserve the right to use your email in order to send out promotional emails including but not limited to sales, discount coupons, and new product updates. You can easily unsubscribe from our promotional mailing list at your own discretion.
Order Cancellation
We reserve the right to cancel any order we deem suspicious, fraudulent, incomplete, problematic, or erroneous at any time, without your consent and without prior warning.
Shipping
Free Shipping
We offer free shipping to the United States and Canada on all orders over 99$.
Free 2-Day Shipping (2-3 business days)
Orders placed before 11 AM EST with Free Shipping (2-3 business days) will ship out the same day and can be expected to be delivered within two (2) or three (3) business days.
Example: An order that is placed on Monday morning at 9 AM EST will ship out the same day and should be expected by Wednesday or Thursday.
Orders placed after 11 AM EST with Free Shipping (2-3 business days) will ship out the next day and can be expected within two (2) or three (3) business days from the shipping date.
Example: An order that is placed on Monday morning at 3 PM EST will ship out the next day (Tuesday) and should be expected by Thursday or Friday.
Orders placed on Friday after 11 AM EST or over the weekend with the Free Shipping option will be shipped out on the following Monday and can be expected on Wednesday or Thursday.
Business Days
Business days are Monday to Friday and do not include weekends (Saturday and Sunday).
International Orders & Shipping
We currently do not offer our product selection internationally (outside of the U.S. and Canada) and we do not offer international shipping directly on our online store.
Refusing/Rejecting Delivery
Any order that is refused or rejected upon delivery will not be eligible for a return, exchange, or refund. All refused or rejected orders will be destroyed by our shipping partner upon return to their warehouse.
If you did not cancel your order on time, you wish to modify your order or simply no longer want your order, you must accept the delivery and go through our normal return and exchange procedure.
Unclaimed Deliveries
If you are unable to accept your order upon delivery, it will be made available for pickup by our delivery partner. It is the customer’s responsibility to pick up their order within the hold time frame (typically 7-days).
If you cannot collect your order from the pickup location within the hold time frame, you must contact our shipping partner to request a deadline extension.
If you fail to collect your order within the hold time frame and/or to make arrangements for a deadline extension, the order will be deemed refused/rejected and will be destroyed by our shipping partner.
As per our Terms & Conditions, refused/rejected orders are not eligible for a return, exchange, or refund.
Shipping Delays
We reserve the right to delay any order to confirm or verify order details, payment, and billing information or any other information we deem necessary prior to shipment.
We are not responsible for delayed shipping times as a result of the courier’s errors during the shipping and handling of your product or as a result of a strike. We are not responsible for delayed shipping times as a result of extraordinary events such as extreme weather conditions (hurricanes, floods, earthquakes, tornados, etc.) or war and terrorism-related events.
